Reference

How We Handle Your Rights and Our Rules

368zk operates under a framework designed to be clear about what we do with your account data, how we apply our terms, and where our services are available under local law.

Account TermsPrivacy PolicyWallet and Payment RulesDANA, OVO, GoPay ScopeJurisdiction Notice
368zk How We Handle Your Rights and Our Rules
POLICY CONTACT

How to Reach Us About Legal Matters

If you need to raise a concern about your data, request a correction, or ask how a specific clause applies to your account, these are the contact paths we keep open. Responses cover account data inquiries, wallet-linked identity questions, and terms clarification requests — not general gameplay support.

Team online

Live Chat

Reach our policy support team directly through the live chat widget. Use this for account data questions, wallet identity queries, or terms clarification on DANA, OVO and GoPay transactions.

Email Support

Send written inquiries to our support address for formal data requests or policy clarification. We handle these in the order received and confirm receipt when your message is logged.

Account Help Page

The account help section inside your profile covers common data and verification steps. Check there first for wallet-linked identity steps before escalating to a direct contact channel.

HOW WE PROTECT YOU

Data Handling, Security and Account Retention

We manage your personal and financial data with a clear internal process — not a vague promise. Here is specifically how each area works on this platform.

Data Storage and Retention

Account data is retained for as long as your account remains active and for the period required to satisfy transaction record obligations. You can request a data summary through live chat.

Cookies and Session Tracking

We use session cookies to maintain your login state across mobile and desktop. Analytics cookies help us understand which parts of the lobby you use most — you can manage cookie preferences in your browser settings.

Account Security Practices

Login to your account uses OTP verification sent to your registered number. Withdrawal requests require a secondary wallet identity check — the DANA, OVO or GoPay account must match your registered profile name.

Requesting Changes to Your Data

To update, correct or request deletion of account data, contact support through live chat or email. We confirm the action taken within the handling window noted in our policy.

Your Legal and Policy Questions, Addressed Directly

These are the questions we actually receive about our terms, data practices, and account rules — answered with the specifics that matter to you as someone using this platform in Indonesia.

No. Your DANA, OVO or GoPay wallet details are used only to process deposits and withdrawals. They are not passed to third parties for marketing or any unrelated purpose.

We collect your name, contact number, and the payment wallet details you link during registration. This data is used for identity verification, transaction processing, and account security only.

Yes. Contact our support team via live chat or email to submit a data access request. We will confirm receipt and outline the information held against your registered account.

Availability depends on local law and the regions currently eligible to access 368zk. We recommend confirming that access is permitted under the regulations applicable to your location.

Reach our support team through live chat and specify which details need updating. Wallet-linked fields like your GoPay or OVO name require identity verification before we can apply any changes.

We update terms when operational or legal requirements change. The version published on this page is always the current one. We do not notify each account holder individually for minor updates.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.