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How 368zk Handles Your Personal Information

Your account data, payment details and session activity are collected and stored under a clear set of rules — this page explains exactly what we collect, why we need it, and what you can do about it.

Data collected only as neededDANA, OVO, GoPay payment data protectedYou can request access or deletionAccount security via encryptionContact our team for any data query
368zk How 368zk Handles Your Personal Information
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or remove any personal data we hold, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the help form in the account settings menu. We aim to acknowledge data requests within a reasonable timeframe and follow up with a resolution once we have verified your identity.

Team online

Live Chat

Open live chat from inside your account dashboard to raise a data access or correction request with our support team directly.

Email Support

Send your data request by email — include your registered mobile number so we can verify your account before processing any change.

Account Help Form

Use the help form in your account settings to submit a formal data deletion or portability request; our team reviews each submission individually.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Account

We approach data handling as a practical part of running a secure account environment — not just a legal checkbox. Each of the four areas below reflects a real process inside 368zk, from the moment you connect your GoPay wallet to the day you request account closure.

Account Security Logins are protected by OTP verification sent to your registered mobile number. Suspicious access attempts trigger an automatic account hold until you re-verify your identity.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear cookies at any time through your browser settings without losing your account.
Data Retention Active account data is retained while your account is open. After a verified account closure request, personal identifiers are removed within the period required by applicable compliance standards.
Requesting Changes Contact our support team through live chat or email to request a data correction, export, or deletion. We verify your identity first, then process the request and confirm completion.

Common Questions About Your Data at 368zk

These questions cover the situations our account holders ask about most — from how payment data is handled to how you close your account and what happens to your information afterward.

We collect your name, email, and registered mobile number at sign-up. When you link DANA, OVO, or GoPay, we record the wallet identifier and transaction references needed to process payments securely.

No. We never store your e-wallet PIN or password. Payment processing goes through each wallet's own secure API — your credentials stay inside your wallet app, not on our servers.

Yes. Send a data access request through live chat or email with your registered mobile number. We verify your identity first, then provide a summary of the personal data we hold on your account.

Submit a closure request via the help form in your account settings or through email support. After identity verification, we remove personal identifiers within the timeframe set by applicable compliance requirements.

We share limited data only with payment processors — such as those handling DANA, OVO, GoPay transactions — and fraud-screening services. We do not sell personal information to advertisers or data brokers.

Session cookies keep your login active; preference cookies remember your lobby settings. You can clear or block cookies in your browser at any time — your account data remains unaffected by doing so.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.